As part of National Consumer Protection Week, Virginia Attorney General Jason Miyares today announced the top 10 consumer complaints received by his Office. By highlighting these complaints, the Attorney General hopes Virginians will be wary of any suspicious offers and actively report any consumer concern.
During 2023, the Attorney General’s Consumer Protection Section received and processed 6,677 consumer complaints. The Top 10 complaint subjects were:
- Internet Sales & Service
- Automotive Sales
- Credit, Loans, & Debt Collection
- Home Improvement, Service, & Repair
- Warranties & Rebates
- Automotive Service & Repair
- Medical/Health Professions
- Transportation & Freight
- Direct Sales Companies
- Other Professional Services
The Attorney General’s Office serves as the central clearinghouse in Virginia for the receipt, evaluation, and referral of consumer complaints. It also operates a Consumer Protection Hotline.Last year, the Office handled 21,909 calls from consumers needing assistance.
“My Consumer Protection Section is committed to protecting consumers’ interests and upholding Virginia’s consumer protection laws. Unfortunately, there are bad actors who attempt to exploit Virginians through sophisticated scams and fraudulent activities, not only harming consumers, but also undermining the vast majority of Virginia businesses that play by the rules,” said Attorney General Miyares. “If you have a consumer complaint, please reach out to my Office to see how we can assist.”
In addition to serving as Virginia’s clearinghouse for consumer complaints, the Attorney General’s Consumer Protection Section also offers dispute resolution services to individual consumers and businesses to assist them in resolving consumer complaints. The Dispute Resolution Unit can serve as a neutral facilitator and point of contact between consumers and businesses as they voluntarily work toward a mutually agreeable outcome.
Last year, the Dispute Resolution Unit and the Section’s investigators resolved or closed 4,591 consumer complaints with consumers recovering $443,965.
To learn more about consumer complaints in Virginia, Attorney General Miyares encourages consumers to check out the Consumer Complaint Database.
Individuals can find the number of complaints filed against a specific business, whether the complaints are open or closed, a description of the complaint topic, the outcome of individual complaints, and other information. The database can be searched by company name, industry, or complaint topic among other categories. Searches also can be limited to geographic areas.
Virginians who have a question, concern, or complaint about a consumer matter should contact Attorney General Miyares’ Consumer Protection Section:
- By phone: (800)552-9963
- By email: consumer@oag.state.va.us
